الإستبدال والإسترجاع

Technical support Technical support for the customer is available through the available and approved communication means from nine in the morning until eight in the evening. The approved communication means are WhatsApp and email only. To contact via WhatsApp 0500027052 To contact via email [email protected] These conditions are set to protect you and to clarify the method and rules of the Luxury Store for niche perfumes regarding return and exchange: Regarding the return, we regret to say that cosmetic products and perfumes are not subject to return and exchange except in the following cases: 1- When receiving the product and an error occurred in the type of product sent, the customer will be compensated either with the value of the product or by sending the actual product if found, at the store’s expense, and the customer must verify and review the purchase invoice and match it with the products received from the store before using them and opening the perfume bottle. If the product is used and the original perfume bottle is opened, the customer will not be compensated any amounts according to global policies for selling perfumes and cosmetic products. 2- If there is a defect in the product or an incorrect product was received from the Luxury Store for niche perfumes, we compensate the customer by having the customer return the incorrect product, and we either refund the amount to the same account or credit card used for the purchase, or deliver the correct goods according to the invoice free of charge. 3- If a product is to be returned, it must be within 7 days from the date of receipt, with the invoice, and the product must be in its original condition and the perfume unopened (with the original perfume bottle). No other products will be accepted, and the customer bears the return shipping costs. 4- No return will be accepted for any product that has been used, opened, or received in a non-original condition. 5- If the customer wants to exchange the product without a defect and the perfume has not been opened (with the original perfume bottle), the store is not responsible for paying the return shipping costs, and the customer bears the costs of shipping the replacement item again and the return fee. 6- If the order has been shipped to the customer and the customer wants to cancel the order and recover the amount while the order is en route and has not been received, the customer bears the return shipping costs, and the shipping fee will be deducted from the total order amount, and the amount will be refunded to the customer after receiving the shipment from the shipping company within a maximum of 15 days. The customer will be notified if there is a delay in receiving and delivering the order to the shipping company for more than 15 days, and the customer has the option to agree or refuse the delay and get a refund. 7- All perfumes received by the customer in sealed and wrapped cartons are non-returnable. Any perfume received without a box or cover is returnable or exchangeable if defective. This is a trust between the store and the customer, and the customer bears the shipping and return costs. 8- The order is considered confirmed only after payment and order confirmation. The receipt must be attached for bank transfer orders. For your safety, the Luxury Perfumes Store does not allow the return or exchange of its products, except in the following cases: Products that arrive damaged or defective. Receiving a different product from your order. To return the damaged/defective or incorrectly sent product, please contact customer service via call, WhatsApp at the number, or send an email with the shipment number. You can exchange/return the damaged/defective product within 7 days of purchase. The product must be in the same condition as received, with no changes in shape or appearance, and unused. We aim to satisfy you, so the return/exchange process may take 10 days or more from the date of receiving the product. The amount for the damaged/defective product will be refunded after it arrives and its condition is verified, and the amount will be transferred to you. More detailed explanation of the exchange policy: 1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided by (Luxury Perfumes Store) within seven days of receiving it, and cannot exchange it after the seven days. 2. To exchange the product, it must be in good condition, and the consumer must not have used or benefited from it. (Luxury Perfumes Store) has the right to inspect the product before exchanging to ensure its condition. 3. The consumer cannot exchange the product in the following cases: - If the product was manufactured according to the consumer’s request or specifications they set, except for products with a defect or that violated the specified specifications. - If the product consists of video tapes, discs, or software that has been used. - If the product is newspapers, magazines, publications, books, or other copyrighted works. - If a defect appears in the product due to poor handling by the consumer. - If the contract involves providing accommodation, transportation, or catering services. - If the contract involves purchasing software downloads online. Article Fifteen – Return Policy: 1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided by (Luxury Perfumes Store) within seven days of receiving it, and not after that period. 2. To return the product, it must be in good condition, and the consumer must not have used or benefited from it. (Luxury Perfumes Store) has the right to inspect the product before returning to ensure its condition. 3. The consumer cannot return the product in the following cases: - If the product was manufactured according to the consumer’s request or specifications they set, except for products with a defect or that violated the specified specifications. - If the product consists of video tapes, discs, or software that has been used. - If the product is newspapers, magazines, publications, books, or other copyrighted works. - If a defect appears in the product due to poor handling by the consumer. - If the contract involves providing accommodation, transportation, or catering services. - If the contract involves purchasing software downloads online. 4. If the conditions of the return policy are met, the consumer has the right to cancel the contract and return the product to (Luxury Perfumes Store) with a refund of the paid amount. Luxury Perfumes Store... We are pleased to serve you.